dbt77 Privacy Policy

Introduction and Purpose of This Policy

dbt77 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. The purpose of this privacy policy is to clearly inform users of our platform about what information we collect, why we collect it, how we store it, and how we use it.

By accessing, registering on, or using any service on our platform, you consent to the processing of your personal information under this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

What Information We Collect

dbt77 collects two types of information from its users — information you provide voluntarily and information collected automatically.

a) Information You Provide Voluntarily

Information you provide when registering or using our services:

• Full name and date of birth
• Valid email address
• National ID card or passport number (for identity verification)
• Residential address
• Financial transaction details (bKash, Nagad, Rocket, or bank account information)
• Selfie or scan of identity documents (where required)
• Contact information provided via live chat or email

b) Information Collected Automatically

Information collected automatically when you use our platform:

• IP address and device identifier
• Browser type and operating system
• Browsing activity on the platform and page visit history
• Login time and location data
• Betting and gaming activity logs
• Information collected through cookies and similar technologies

Purpose of Using Your Information

dbt77 uses your personal information only for lawful and necessary purposes. The main purposes for which we use your information are described below:

• Ensuring account registration and identity verification
• Processing financial transactions including deposits and withdrawals
• Preventing fraud and complying with anti-money laundering (AML) regulations
• Providing 24/7 customer service and support in Bengali
• Ensuring platform security and cybersecurity
• Implementing responsible gambling policies
• Age verification (preventing access for those under 21)
• Providing personalised services to improve the user experience
• Complying with applicable laws and regulations
• Diagnosing and resolving technical issues

We do not sell your information to any advertising third parties. Our marketing communications relate only to our own products and services and are sent only to users who have given their consent.

Information Sharing with Third Parties

dbt77 does not share your personal information with third parties, except in the following limited circumstances:

a) Service Provider Partners

We work with trusted technology and payment service providers who assist in operating our platform. These partners receive only the information necessary for their specific tasks and are required to comply with our privacy policy. Transaction information necessary for payment processing is shared with bKash, Nagad, Rocket, and banking partners.

b) Legal Obligations

We are required to provide relevant information upon lawful instruction from competent authorities, court orders, or requests from law enforcement agencies. In such cases, we provide only the minimum information necessary.

c) Fraud Prevention

Limited information may be shared with our security service partners for the purpose of preventing fraudulent activity, illegal transactions, or other security threats.

Cookies and Tracking Technology

dbt77 uses cookies and similar technologies to improve the performance of its website and services. Cookies are small text files stored on your device that help enhance your platform experience.

The types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferred language, game settings, and other preferences.
• Analytics Cookies: Help us understand how our platform is being used and assist in improving our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can disable cookies by changing your browser settings, but this may limit some functionality of our platform. Please note that disabling essential cookies may cause issues with login and payment processes.

Data Security Measures

dbt77 has implemented industry-standard technical and organisational measures to protect your personal information. The key components of our security framework are:

• SSL/TLS Encryption: All communication between our website and your browser is protected by SSL encryption.
• Encrypted Database: All sensitive information stored is kept in encrypted form.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.
• Access Control: Only authorised staff can access user information, and only on a need-to-know basis.
• Regular Security Audits: Regular security tests and audits are conducted on our systems.
• Firewall and Cyber Protection: Servers are protected by advanced firewalls and intrusion detection systems.

Data Retention

dbt77 does not retain your personal information beyond what is necessary. We follow the policies below:

• All information is retained while your account remains active.
• After account closure, certain information is kept for a defined period in accordance with legal and regulatory requirements.
• Records of financial transactions may be retained for an extended period to meet legal requirements.
• Information relevant to legal claims or disputes is retained until the matter is resolved.
• Removing data from backup systems may take a defined period of time, but such data is not actively processed.

Once the defined retention period has passed or there is no longer a legal reason to retain the information, we delete it securely and permanently.

Your Privacy Rights

As a user of dbt77, you have the following rights regarding your personal information:

a) Right to Access

You may request at any time to know what information we hold about you. We will provide this information after verifying your identity appropriately.

b) Right to Rectification

If there are any errors or omissions in the information we hold about you, you may request correction or completion. Some information can be updated directly in your account settings.

c) Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to fulfil this request in full.

d) Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in relation to marketing communications. We will act on such a request as quickly as possible upon receipt.

e) Right to Data Portability

You may request to receive the information you have provided in a common, machine-readable format that can be used on other platforms.

Child Protection Policy

dbt77 strictly provides services only to those aged 21 and above. We do not collect personal information from minors under any circumstances.

• Age is verified at the time of registration and those under 21 are not permitted to create an account.
• If we discover that a minor has registered on our platform, that account and all associated information will be deleted immediately.
• Parents and guardians are asked to monitor their children's internet use closely.
• If anyone believes that a minor is using our platform, please contact us immediately.

Policy Changes and Updates

dbt77 may update this privacy policy as needs and circumstances change. If any significant changes are made, we will notify you in the following ways:

• The update date on this page will be changed accordingly.
• You will be notified by email in case of significant changes.
• After any changes, when you log in to the platform, you may be asked to confirm your acceptance of the new policy.

If you continue to use our platform after any changes, you will be considered to have agreed to the revised policy. We therefore recommend that you visit this page regularly and stay up to date with any changes.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our dedicated privacy team will give your request the attention it deserves.